Terms & Conditions

These Terms & Conditions ("Terms") govern your use of dongolabs.com (the "Site") and, where referenced in a signed order, our services. By accessing the Site or engaging DONGOLABS LLP (trading as "dongolabs") for work, you agree to these Terms. If you act for a company or organisation, you confirm you are authorised to bind it. If you do not agree, do not use the Site or our services.

"We", "us", and "dongolabs" mean DONGOLABS LLP. "You" means the individual or entity using the Site or receiving services. "Services" means the creative, demand generation, brand, marketing, product, and engineering work we perform. "SOW" means a statement of work, proposal, or order form that sets out the specific scope, deliverables, fees, and timelines for an engagement.

• You may view, link to, and share Site content for legitimate purposes. You may not scrape, copy, resell, or rebrand the Site or its materials without our written permission.
• You are responsible for any account credentials and for keeping your contact details accurate.
• The Site is provided for users aged 16 and over. If you are under 16, do not submit personal information through it.

You agree not to use the Site to: send unlawful, infringing, or misleading material; interfere with its security or performance; attempt unauthorised access; or infringe the rights of any person or entity. We may suspend access where we reasonably believe the Site is being misused.

DONGOLABS LLP is an AI-powered GTM studio. The Site describes our capabilities, but nothing on it — including portfolios, descriptions, founder work, or results mentioned — is a promise of specific outcomes for your engagement.

Project specifics (deliverables, timelines, fees, acceptance criteria, and any service levels) live in the signed SOW. The SOW and these Terms together form our agreement for that engagement. If they conflict, the SOW controls for that engagement, and these Terms control the rest of your use of the Site.

We use AI tools as part of production (for example draft video, copy variants, and code assistance). Human review is part of our process for client deliverables unless we agree otherwise in writing. You remain responsible for reviewing final assets before public launch where brand, legal, or regulated claims are involved.

The Site, its code, copy, and visuals are ours or licensed to us. For client work, ownership of final deliverables passes to you as set out in the SOW — typically on full payment. Our pre-existing tools, templates, frameworks, agents, and know-how remain ours. We may reuse non-confidential methods and patterns across clients, provided we do not disclose your confidential information.

• Provide accurate information and timely access (brand assets, accounts, feedback, approvals).
• Ensure you have the rights to any material, data, claims, or third-party content you ask us to use or publish.
• Keep any credentials and third-party access you share with us secure.
• Comply with applicable law in how you use the Site and our deliverables.

Fees, milestones, currencies, and payment terms are set in each SOW. Unless stated otherwise, invoices are due within the period specified (commonly 14–30 days). Late payment may, after notice, pause work or attract interest at the rate permitted by law. Quoted fees are exclusive of applicable taxes (including GST), which are added where required. You are responsible for any taxes that arise from the engagement in your jurisdiction, other than taxes on our net income.

Either party may end an engagement on the notice period in the SOW. For the Site, we may suspend or withdraw access if these Terms are breached. On termination you pay fairly for work delivered or milestone value completed up to that point. Sections that by nature survive (IP, confidentiality, liability, governing law) continue to apply.

Each party will protect the other's confidential information and use it only to perform the engagement. "Confidential information" means non-public business, technical, or commercial information disclosed in connection with the work. This does not cover information that is public through no fault of the recipient, was known beforehand, or is required to be disclosed by law. We may refer to our work for you only with your permission or as needed to comply with professional obligations.

Personal data submitted through the Site or in an engagement is handled under our Privacy Policy and applicable data protection law, including India's Digital Personal Data Protection Act 2023, the GDPR and UK GDPR, and US state laws where they apply. Where we process personal data on your behalf, the terms of that processing are set out in the SOW or a separate data processing agreement.

We perform the services with reasonable skill and care and stand behind our craft. Except as expressly stated in a SOW, the Site and services are provided on a commercially reasonable basis. To the fullest extent the law allows, we disclaim implied warranties not expressly stated, including implied warranties of merchantability or fitness for a particular purpose. We do not warrant specific rankings, reach, or revenue outcomes.

To the fullest extent the law allows, we are not liable for indirect, incidental, or consequential loss (including lost profits, data, or goodwill). Our total aggregate liability for any claim arising from an engagement is capped at the fees you paid us for that engagement in the twelve months before the event giving rise to the claim. Nothing limits liability that cannot be limited by law (for example fraud, or death or personal injury caused by negligence).

You will indemnify us against claims arising from your breach of these Terms, your materials or instructions (including claims that they infringe third-party rights), or your use of deliverables in a way not authorised by the SOW. We will promptly notify you of any such claim and let you control its defence where reasonable.

Campaigns and builds often depend on third-party platforms (ad networks, Shopify, email, social, and AI model providers). Their terms, pricing, outages, and policy changes are outside our control. We are not liable for their acts or failures beyond our own negligence in the configuration we agreed to perform.

These Site Terms are governed by the laws of India, and the courts at Jaipur, Rajasthan have exclusive jurisdiction, without regard to conflict-of-law rules. Client engagements may specify a different governing law and venue in the SOW. We encourage resolving any dispute in good faith first by contacting [email protected].

We may update these Terms. Material changes will be reflected by a new "last updated" date below. Continued use of the Site after changes take effect means you accept the updated Terms.

Questions about these Terms? Email [email protected].

This document is a practical template prepared for DONGOLABS LLP. It is not legal advice. Laws differ by jurisdiction and change over time — have it reviewed by qualified counsel licensed in the relevant jurisdiction before relying on it, particularly for cross-border engagements and data protection obligations.